Our Policies

An important read

Cancellations:

All cancellations must be called in the day before or morning of your rental. We do our best to accommodate all customers in times of unforeseen weather and/or emergency situations. For this reason, we stay tuned day and night to the local weather conditions in and approaching our area. We ask that all customers do their part and stay informed as to any weather conditions approaching their area. In order for us to better serve all customers, we have developed what we feel is a fair policy for cancellations and rainchecks. Sometimes rain may be occurring in one part of town but not in the other part of town right next to it. For this reason WE DO NOT AUTOMATICALLY CANCEL DUE TO WEATHER unless we feel it is not safe to operate due to high winds and rain. Please feel free to give us a call should you have any questions.

The customer is responsible for notifying the office BEFORE THE DRIVER DELIVERS ON THE DAY OF THEIR RENTAL if they need to cancel the rental. Once the equipment is delivered, the FULL AMOUNT IS DUE regardless of total time used. All decisions to cancel due to weather or any other reason need to be made the day before or the morning of your event. We ask that the customer be informed of all weather conditions approaching by watching or listening to their local news.

Deposits

All rentals require a minimum, $50 deposit. All deposits are non-refundable, unless the event is cancelled due to bad weather. If you cancel your booking, you will receive a raincheck for your $50 deposit that is good for up to one year towards your next rental. We do not refund deposits because the chances of renting the equipment to another customer is greatly reduced when you book the train on a specific date.

Bad Weather

If bad weather is in the weather forecast for the date of your event, we will contact you prior to your event to inquire about your inclement weather plans. We will also contact you the morning of your event or when we are in route to determine your inclement weather plans. If you still want the train to come to your event, you are responsible for the remaining balance. If it is raining hard when we arrive, we will try to wait until the rain clears to the point where we can safely operate the train. We will wait as long as we can, without interfering with our arrival time to our next event. If you contact our office the day before or the morning of your event to cancel due to bad weather, you will receive a full refund. We will work with you to accommodate the situation.












Still have a question? Call or Write: rentals@playtimetrain.com / 281-961-1984